Terms & Conditions

SpiritualQuest Thanks You.  

Term of service I

Thank you for your order. SpiritualQuest has been in business for over three decades, and we are thrilled to help you with our beautiful products.

Terms and conditions apply to all customers, whether online or via the phone or mail. All clients agree to the entire terms and conditions when ordering products from SpiritualQuest.com or our affiliates. Thank you. Please read the complete terms and conditions. Should you have any questions, please email or call. All sizes, colors, shapes, and weights are estimated. The images on the site are the best representation of the products available. If one does not agree or can’t accept the terms of use, please do not continue. 

Note: All sizes and shapes are the best estimates. Each customer accepts that all items are made from natural resources and will vary from item to item. All Customers accept that many of our items are custom, and as such, custom orders are can not be canceled once manufacture is initiated or funds wired to other parties. Terms are subject to change without notice. Please read the entire agreement.

Shipping and Handling: All in-stock products ship within one to two business days (order must be received before 2 PM P.S.T) through a shipping partner such as USPS. Unless otherwise indicated, shipping is ground transport. Shipping quotes are for the continuous 48 states – shipping off of the continental U.S. will require extra funding from the receiving party.  Orders received on Holidays and Weekends will ship the following business day. Orders ship in 24-48 during business days, and then Please allow 5-9 business days for shipping unless one chooses expedited methods. SpiritualQuest is not responsible for delays due to holiday shipping traffic, weather, or other natural delays. Please email your requests or concerns; customer service will generally need to review your order and each situation before we can respond to your service-related requests. The support form to submit the link to your request is here. Please note all tracking – shipment questions are handled by customer support via email, emails are checked and returned within 8 business hours, if not sooner. Thank You!

• Important note – Lost or Stolen, we are not responsible for orders if they are shipped and show as delivered to the addresses provided. It is important to note there are no refunds or reshipments if the items are confirmed delivered.
• It is the customer’s responsibility to ensure a safe delivery location, not the shipper. No exceptions will be made to this policy regardless of how adamant a customer is. Thank you.

Free shipping mode – is not a guaranteed shipping service. All delivery times are estimated and can vary depending on the volume of orders and or time of year, we do provide low-cost prioritized shipments and suggest one consider those if items are needed faster. Again Free shipping is not a guaranteed delivery service; all estimated delivery times can vary.

Return/Exchange Policy: Return/Exchange Policy: Most items can be returned in 30 days or less if you are not satisfied with your purchase, you may return any item within 30 days of purchase. We will be glad to make an exchange, issue a credit or refund. Please note custom items and handmade items are not returnable. Refunds are processed by a rebate check or issue via Pay Pal. All returns must include the original packaging and be in new condition, unopened and unused. Items open or used or damaged upon a return are not returnable unless predetermined with a support person in writing. All returns are subject to a fee of 10% to 25%, depending on the condition and timing of the return. All product returns, if approved, must be received within the 30 period for returns to be processed. If the lamps are unpacked, they may not be accepted as returns. Please note custom items, clearance, or display items will have no return policy are sold as-is! Contact your sales professional for more details.

Important note: all-natural items are one of a kind and will vary in size, weight, and shape. The buyer understands that all items are different and will vary in appearance and that all estimated weights and measures are the best possible estimates. All customers accept that the images provided are the best representation of items and that there may be subtle differences in appearance and or options. The images may not show all accessories or newly updated models.  Return shipping or postage is the responsibility of the returning party – we do not pay return shipping unless it is an error on our part. Note if you do not agree with the return policy, please arrange other shipping options.
Customers can return the items via ups or other shipping modalities; we can arrange to have items picked up by our current carrier. However, the carrier does charge a pickup fee. All shipping fees will be deducted from refunds upon return and receipt of items in question. Refunds are done within 10-14 days from receipt of returns.

SMS updates and Promotions

By opting into our SMS communication at checkout, you agree to receive text messages from SpiritualQuest regarding order updates, promotions, and other relevant information. Standard message and data rates may apply. You can opt-out anytime by replying STOP to any of our messages. Your consent to receive SMS messages is not a condition of purchase, and our privacy policy will handle your data.

The following are nonrefundable once manufacturing has started – these can not be refunded as they are all custom-made (hand made) items. Float Tanks, Salt Cave Saunas, Salt Cabins. Halo generators, Salt Walls, Red Light Therapy Panels or Systems, and Salt Brick Packages that are packed up – regardless of delay s in any part of the world affecting arrivals, weather, strikes, acts of God, or any other natural or man-made disaster. Please also note all delays are temporary and your items will be sent to you at the next most available time! We must all stick together during these worldwide challenges. Again once manufacturing has started on any of the above items, these items are non-refundable. Importantly we will do all we can to expedite your items once they are available.

Please note all delivery dates are estimates we never provide an exact delivery date on any item We do provide tracking, and shipping information on the date of shipping to any party.

We have a 24-hour answering service, and a support ticket system with serial numbers and toll-free numbers as well – we are always able to get messages or accept calls, our offices are open Monday – Friday 930-530  pm. Otherwise, your messages will be returned asap.

Please note, returns and refunds of all custom-made items are not allowed once manufacturing has begun. 

Custom-Made Product Policy

Thank you for choosing our custom-made products. We take pride in crafting items uniquely tailored to each customer’s needs, ensuring a personal and exclusive experience. It is important for our customers to understand the following terms related to the purchase of custom items:

Non-Cancellation and Non-Refund Policy
Once manufacturing has begun on any custom-made product, including but not limited to Float Tanks, Salt Cave Saunas, Salt Cabins, Halo Generators, Salt Walls, Red Light Therapy Panels or Systems, and Salt Brick Packages, the order cannot be canceled, and the payment made is non-refundable. This policy is in place because each item is handmade to your specifications, and materials are procured and allocated based on your order.

Delivery and Delays
While we strive to deliver your custom product in a timely manner, delivery dates are estimated and not guaranteed. Occasionally, delays may occur due to factors beyond our control, such as weather conditions, global disruptions, strikes, acts of God, or other unforeseen events. We are committed to keeping you informed and will provide tracking and shipping updates once your item is dispatched.

We appreciate your patience and understanding in these situations. Rest assured, we are dedicated to ensuring that your order reaches you as soon as possible, navigating through any challenges that may arise.

Customer Support
Our customer support team is available to assist you. We offer a 24-hour answering service and a support ticket system for any inquiries or concerns you might have. Our offices operate from Monday to Friday, 9:30 AM to 5:30 PM. Messages received outside these hours will be addressed at the earliest convenience.

By making a purchase, you agree to these terms, acknowledging the custom nature of your order and the conditions related to its production and delivery.

Sauna and Salt Cave, Red Light Therapy, and Float Tank System Notices: Please note that when purchasing a sauna, salt cave, or float tank, the end-user must consult with a certified electrician. Saunas, salt caves, and float tanks have specific electrical requirements, which must be reviewed by an accredited electrician.  Each sauna, salt cave, and float tank system has electrical requirements that are posted on this website, as well as on the sauna unit itself and in the paperwork for the float tank systems. The proper interpretation of said electronic specs is best handled by a certified electrician. Failure to do so could damage the sauna, float tank, and/or the location, property, or people. We stress one must use an electrician to ensure your location is set up properly and provides the proper safety protocols. Units not installed by electricians may not covered by warranty. All warranty items for saunas, salt caves, and float tanks are predicated on the proper use and professional installation that ensures the appropriate application and adherence to these electronic specs and requirements for our saunas, salt caves, and float tanks.

All float tank systems must be operated by a trained associate at the end-user’s location. The unique setup of the float technology requires an assistant to start and end the session. All float tanks must be installed by certified and licensed plumbers and electricians.  If, for any reason, the installation personnel are not licensed, certified, and insured, we suggest the end user find other installation professionals. Failure to adhere to these installation terms will void the product warranty. A sales representative can help with any questions.

Please note, when it comes to industrial use of saunas – saunas must be given a rest period after every three hours of use for at least one hour.  If you’re using the sauna in business, it is best to unplug it for one hour after every three hours of use.  Failure to do so could void the sauna warranty – additionally, the sauna should be unplugged when not in use and unplugged when the store or spa is closed. The saunas will give you plenty of use if handled correctly.

Delays may occur. Spiritualquest is not responsible for delays outside of our control, such as acts of God, war, shipping delays, importing delays, pandemics, natural disasters, and any related situations. Spiritualquest is not responsible for delays from international shipping, customs, and/or other trade delays, such as union strikes—for example, truck drivers, dock workers and businesses, and Homeland Security.

Salt Walls/ Panels, Salt Bricks, Salt Cave Saunas, and all Other Custom Ordered Items. Please note all custom-ordered items are non-cancelable upon the start date of manufacturing. All custom orders, such as salt walls and salt panels, are hand-made to order items. Each salt wall salt cave-in-a-box, or similar setup takes multiple days by hand building and assembly, and therefore, the customer agrees to accept that all such orders are final. In the event of any cancelation attempt after the order is placed for salt walls and panels or salt cave saunas once manufactured. Spiritual Quests retains the right to apply any fees incurred by Spiritual Quest during the collection process. Please note: All float tank systems and halo generators are custom orders from overseas.  Once you place your order with Spiritual Quest, we transfer funds to our factory partners, and once these funds are transferred, Spiritual Quest will make no refunds. Float tanks and halo generators take time to manufacture and generally require 30-90 days before they arrive in our Ridgeland, South Carolina offices. If you have questions about your final order status, please request more information from your Spiritual Quest sales professional.

Salt Wall installations

Thank you for choosing our custom Himalayan salt walls. To ensure a successful installation, please adhere to the following guidelines:

1. Professional Installation:
   • Hire a qualified contractor for installation to preserve our walls’ uniqueness.
2. Verbal Support:
   • We provide clear verbal instructions and support to your chosen contractor for a smooth process.
3. Communication:
   • Arrange a consultation with our operation manager for any clarifications or specific considerations.
4. On-Site Preview:
   • It’s recommended that the contractor sees the walls before the consultation for better understanding.
5. Easy Consultation:

    

Float Tank System Installations: 

Spiritual Quest’s float tank systems are large, heavy, and precise. Spiritual Quest requires that the customer use only adequately trained professionals to offload, set up, and calibrate the systems. Failure to do so will void the warranty on your float tank system.

This includes, but is not limited to, sufficient manpower for off-loading and proper inspection upon arrival of the systems. The installation of the float tank system must be executed by a series of licensed professionals, including but not limited to Plumbers, Contractors, and Electricians. In the event of a warranty claim, all installation personnel may be required to present certifications for the warranty to be valid. Please start any warranty claim by filling out our support form so that we can begin the warranty process. Note: All warranty claims can take 1-14 business days to determine the issue and another 1-7 days for Spiritual Quest to receive the parts for warranty issues before we can send these parts to you.

Troubleshooting: This is the process of elimination to ascertain the issue and determine the proper course of correction, including if the problem is valid and covered under our service agreements. For example, saunas have a 12-month warranty on all electrical parts and a 24-month warranty on the box, hardware, and other structural components. Abuse and/or misuse are not covered on any product. Failure to employ properly licensed personnel to install items will result in a warranty violation. You must follow Spiritual Quest’s troubleshooting process, as it’s an integral step in handling the warranty process, repairs, and solutions. The end-user for any items will be required to provide time and images and inspect items on hand so that our engineers can ascertain the next steps.  Failure to provide your assistance on these matters may halt any attempts to resolve concerns.  Any repairs determined to be needed at your location are the user’s responsibility. We are happy once we conclude the troubleshooting process to provide direction, parts, encouragement, and consultation on an appointment basis.  All product issues may be subject to troubleshooting, which generally takes several days or longer. Note: failure to complete or comply with the process will signal that all systems are functioning, and our efforts will be halted. Communication is key to the warranty claim process, and not communicating with Spiritual Quest will delay or halt the warranty process. For warranty specifics, please get in touch with your sales representative.

Damages: Please note:

Damages:

1. Inspection and Notification: Upon the arrival of any freight shipment, the customer must conduct a thorough inspection. If any damages are found, it is crucial to promptly point them out to the delivery driver.
2. Documentation: The customer must retain a copy of the noted damages and relevant documents and ensure that these documents are sent to our warehouse office upon arrival.
3. Insurance Coverage: Please be aware that all freight shipments are insured until they are signed for. Coverage ceases immediately after the items are signed for.
4. Claims Procedure: In the unfortunate event of damages caused by a shipping or delivery company, SpiritualQuest reserves the right to undertake the necessary steps, including inspection, repair, or replacement, based on the outcome of an insurance claim.
5. Order Status: Submitting a claim for damages does not automatically cancel the order. The item must follow the delivery company’s claim policy and remain active until the claim is resolved.
6. Reporting Damages: If you receive an item with any form of damage, please follow these steps:
   • Note the damage in detail with the delivery driver.
   • Document the damages with photographs or written descriptions.
   • Notify us immediately, and we will provide a claim form to collect pertinent information.
7. Claim Submission: Please promptly return the completed claim form to SpiritualQuest so that we can initiate the claim process with the freight company.
8. Insurance Coverage: Damaged items are covered by insurance and will be replaced or repaired as allowed by the claims process. It’s crucial to understand that reporting a damaged item does not automatically cancel the order. It is merely the initiation of a claim with the insurance company.
9. Timelines: Our dedicated team will work diligently to ascertain the facts and proceed with repairs or replacements. Please be aware that freight companies may take 90 to 120 days to process claims as they manage this aspect of the process.

For salt lamps – To begin the process of a defective /damaged product, we will need to be notified in 5 business days from the shipment’s arrival. Please include a photo of the damaged or defective material for review. We ask that you keep the damaged product until the claim is settled, as the shipping company may want to inspect the damaged items. All claims are settled quickly, with replacement products being shipped back within 10 – 14 days. If the customer does not request attention or complete the customer support request within the five business days of receipt of your products, we regrettably can not replace items.

We do insure all packages. However, the shipping insurance is only in force for a limited period. Additionally, should you want to return items, all return shipping is the customer’s sole responsibility?

• • Light bulbs have no warranty as they are a wear-and-tear item
  • damages to electrical components such as cords or bulbs can happen during shipping. It is important to note that only adults assemble lamps after carefully inspecting all components. All items are insured for safe arrival; therefore, if any item is in question or is thought to have been damaged, please set it aside and contact your support person ASAP.
  • Failure to view the How to install bulbs and cords video (on every page of the site) may result in improper assembly and could damage the product, your location, and even physical harm. When handling electrical components, it is imperative to review the directions in video form online and have an adult present at all times during the process. While damaged items are rare, it is best to review, prepare, and take precautions before proceeding. Do not attempt to use a cord that you suspect might be damaged in any way. If you have any questions, you can contact support via our support email system. Again, do not attempt to use a cord if there is any concern about possible damage during shipping.

Support Requests Protocol,

1. Support Tickets: When you encounter an issue, please submit a support ticket through our website or contact our support team via email. This will help us keep track of your request and ensure it is adequately addressed.
2. Solution Timeframe: Please be aware that most support requests are resolved within 5-10 business days. This timeframe allows our team to investigate your issue thoroughly, consult with the appropriate departments, and provide you with the best possible solution.
3. Off-Site Issues: We understand that some issues may require a more in-depth investigation or may be related to factors beyond our control. In such cases, we ask for your patience as we work through the process of finding a solution. Our team is dedicated to resolving your issue as quickly as possible.
4. Agreement: You have agreed to this support protocol by purchasing our products and services. We appreciate your understanding and cooperation in following this process, which helps us provide you with the best support experience possible.

Demands or Threats: The warranty for all items is posted and understandable if one needs clarification; we are available by email for information and support services. If, for any reason, a customer makes a threat to any of our employees of any kind or uses illegal language or racial epithets of any kind, all warranties are void immediately. Furthermore, all threats will be reported to the proper authorities, and all rights to use our site will be revoked.

Please note the models of all items and related images are subject to change without notice; please note that one can consult with a sales associate for up-to-date information and detailed confirmation. Images on the site may be the latest versions, which can and will be changed without notice and may or may not show each product. One can always consult via email, text, support ticket, and phone for any specific questions. It is important to note that models change from the factories and are updated regularly. Any specific questions can be handled via our toll-free number or email.

Order Changes and Cancellation Policy:

This Order Changes and Cancellation Policy pertains to saunas and applies to all orders placed through our various channels, including online, by phone, or via mail.

Please be informed that orders are promptly processed and shipped as soon as the products are ready. We welcome these modifications before shipping if you wish to change or cancel your order. However, it is essential to note that once an item has entered the manufacturing or shipping process, it cannot be altered or canceled.

If you request a cancellation after manufacturing has commenced, we require written authorization. Please be aware that a 25% remarketing fee will be applied to cover the costs associated with remarketing the item to another customer. This measure ensures that we can consistently provide high-quality products and services.

For your convenience, any requests for changes or cancellations must be submitted in writing during our regular business hours on business days (Monday to Friday, 9:30 AM to 5:00 PM) via regular mail or email.

We understand that this policy may inconvenience certain customers. However, we need to uphold the highest service and product quality standards. If you find this policy untenable, especially in manufacturing or custom items, we kindly request that you refrain from using our services.

We sincerely appreciate your understanding and continued patronage. It is our pleasure to serve you, and we eagerly anticipate the opportunity to do so.

EXCEPTION: once ordered, Halo Generators, Float Tank Systems, and/or Salt Walls, Salt Cabins, and Red light Panels cannot be canceled – and are manufactured to order. No cancellations are accepted once an order is taken and transmitted to the factory. There will be no refunds on Halo Generators that are refused at the time of delivery, and any customers are responsible for the entire Halo generator and related packing and shipping costs. Once ordered, any cancellations for products not Halo Generators, Float Tanks Systems, or Salt Walls must be received within one business day of ordering. Holidays and weekends are not business days and do not count toward the cancellation policy. All cancellations must be recognized by our sales or shipping departments in writing via return email or regular mail. Once an item has shipped, no cancellations will be accepted or offered. Customers will handle any associated expenses from refusing shipments or shipping and restocking fees. One can refer to the return exchange policy for further assistance.

Proper Use Salt lamps utilize electrical cords and bulbs; it is essential to note that cords should never be placed on combustible materials such as rugs or other similar or conductive items. It is recommended that lamps not be left on when one is away for an extended period. Inspect all components and check to make sure they are working properly. Any defective cord may have been damaged in shipping and can be replaced for free if we are notified promptly. Please refer to all the terms and conditions on the site. Please also review the site’s bulb can cord assembly video for proper assembly. Please note that if the customer orders products to be delivered to an address and our shipping partners confirm the shipment as delivered, we are not responsible for stolen or lost items. Customers concerned about items should always request a signature, which is required for safer deliveries. Please note while it is regrettable and a shame, spiritualquest has no responsibility to refund or replace lost or stolen items that are confirmed delivered to the corresponding addresses provided by the customer.

Please note if you think your items are lost or stolen, you must open a support ticket within 14 days of receipt of the items. Failure to do so could result in all claims being refused by UPS, Fed Ex, or USPS. All items are insured. However, all claims must be submitted in writing. Please note a limited insurance policy insures all packages if you buy expensive items; we suggest upgrading the insurance as the base insurance may not cover all items ordered.

Charge-backs and insufficient funds  

All customers are expected to pay for items that have been shipped and received by the customer. In the event of a chargeback or insufficient funds, the customer will be held responsible for the entire payment and any collection fees and service fees associated with collections. In such instances, no warranty will be available, and no service will be provided until the customer fulfills their sales contract by providing the necessary funds. Please note that any collection efforts may result in an additional 20-25% collection fee added to the existing expenses on the order.

Packages Refused : Please note that all custom-ordered items are deemed final and cannot be modified or returned unless authorized in writing by the company’s manufacturer, sales manager, or managing director. Such items include handmade products, imported goods, custom-made designs, and distinct medical devices. We recognize that situations may vary, but kindly bear in mind that once an order is made, it cannot be canceled or refunded. We urge all customers to thoroughly evaluate and comprehend our terms of service before purchasing. Thank you for your cooperation and comprehension.

All necessary collection attempts will be made on our behalf, and any additional expenses required will be the refusing party’s responsibility. All customers agree that it is their responsibility to pay for these fees and costs should they choose to refuse shipments. Once an item is shipped, any changes to the shipment by the customer can, in most cases, require extra fees and charges.

Spiritualquest.com and all affiliated companies, to protect our efforts in fulfilling orders, suggest that if you disagree with this process, please inquire before one makes any changes to an order after the shipping date and, in the case of custom items, the ordering date – thank you.

Important Information
Our company ensures our customers receive the highest quality products and gifts. If, for any reason, a package is returned undelivered, we will issue a refund once it has been received at our warehouse. However, it is important to note that the customer is responsible for the cost of return shipping. If a package is returned due to our error, we sincerely apologize and will promptly resend it.

Please be advised that if a customer wishes to return a package, a fee of 15-20% (whichever is lower) will be deducted from the refund. While we try to minimize shipping issues, they may still occur occasionally.

INDEMNIFICATION.

By using our website or purchasing any of our products, you agree to indemnify, defend, and hold harmless [Your Company Name], its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all claims, losses, liabilities, damages, and/or costs (including reasonable attorney’s fees and costs) arising from your access to or use of our website, purchase or use of our products, violation of these Terms of Service, or infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. Your obligations under this section will survive the termination of these Terms of Service and your use of our service.

You acknowledge that you are using our website, its content, and our products at your own risk. The company will not be liable for any direct, indirect, incidental, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use or the inability to use the services or any other matter related to the service.

Violation of these Terms and Conditions may result in termination of access to our website and services. These Terms are available 24/7 for review on our website.

Custom Orders and Importing Orders, etc. Please note that all custom orders, including but not limited to salt walls, salt panels, salt caves, float systems, Halo Generators, etc.. are non-refundable due to their unique nature and specific customization for each customer. Additionally, funds applied to pre-, overseas, and custom orders are non-refundable, as the buyer pre-selected these items. It is imperative to carefully review all terms and conditions related to importing and manufacturing before making a purchase, as all sales are final. Please ensure that accepted payment methods are used for all transactions.

Storage of completed items: We offer storage for larger orders to accommodate good business practices, yet storage fees may apply during the storage process. Orders held for more than ten business days will incur storage fees. The storage fees are as follows: saunas are $25 per day, salt walls per unit are $15 per day, and halogenerators and all other custom orders are $15 per day. Please note that if a customer orders but refuses delivery or pays for shipping, all storage fees will be applied retroactively to the completion date. Although we seldom enforce this policy, we are not a free storage facility. For inquiries regarding our storage policy or associated fees, don’t hesitate to contact your local customer service representative.

Right To Refuse or Cancel Service

The company retains the right to refuse or cancel client or customer service. We offer exemplary services and products, and if the company feels that customers are aggressive, threatening, or verbally abusive to our employees, staff, or clients, we will refuse service. Threats are serious and will be forwarded to law enforcement. Thank you.

Gift Cards and related issues

There is no refund or exchange policy for orders from gift cards or sent to third parties; we do not warranty any orders executed with gift cards from any company. All gifts or gift card issues are the responsibility of the cardholder to rectify. We do not warrant or accept returns, refunds, or exchanges of any kind when a gift card has been used in any product transaction.

Wrong Addresses or undeliverable addresses

Regrettably, customers who mistakenly supply the wrong delivery address are responsible for the entire shipment. We can not offer refunds, exchanges, or free items in exchange. The site has ample opportunity for customers to review all orders and double-check shipping information. The customer’s responsible for offering accurate delivery addresses and all accompanying information, no matter how insignificant. Please note that return shipping charges and any other restocking necessities will be deducted from refunds. Oversized packages cannot be delivered to a PO box. Therefore, any items with an incorrect or undeliverable address have no refund policy if they are not returned to the shipper. We, however, will do all we can to help you get another order ASAP. We can be reached easily for order review and support. Thank you.”

Important notes and considerations 

* Tracking services may not be available for free shipping options.

**If a product is out of stock, it will ship at the next available date. We will try to get your products to you or notify the customer of any suspected delays. We can not take responsibility for delays due to weather, labor strikes, holidays,s and other shipping delays outside of our influence.

***Himalayan Salt lamps and other salt products Will vary in size, shape, color, and overall appearance This is the nature of a one natural product – NO TWO NATURAL PRODUCTS WILL LOOK THE SAME.

****All products are made from natural resources and will vary in size, shape, color, weight, and overall appearance. We take special care to provide the highest quality products available and know that perfect uniformity is not possible when dealing with a medium such as Himalayan salt. All Weights and measures are our best estimates due to the nature of the product. By purchasing from SpiritualQuest or our affiliates, the buyer accepts all the terms and conditions and recognizes that ordering any of our natural product comes with size, shape, color, and texture variances. All items include estimated heights, weights, and appearances based on our history of offerings. In addition, the pictures used on the site will not be the product you will receive, for an additional fee we are happy to take an image of your lamp or other products on a non-refundable basis and email it to you for approval. Please note packaging, images, and other items may change without notice, however, all will be similar and of the highest quality. The fee will extend to each photographed item and be applied before an order is executed. If you disagree with any part of the terms and conditions, we ask that you not complete the order. Should you have questions, we have a toll-free number to call for more clarification. Thank you.

*****Prices, products, color, description, and weight may change immediately. The statements extend to the entire site and all products listed. Notice – Bulbs have no warranty -Please consult a sales associate or refer to the website for accurate price details. The images used on the site are the best available representations of each lamp; please note the lights in the images will not be the lamps received, as they are actual representations of the items. All-natural products like Himalayan salt are unique, and therefore, one accepts that when purchasing products.

Dispute Resolution

As of January 1, 2022, should any disputes arise that are not handled by our terms of use, we reserve the right, and all customers agree that any legal action be conducted in  Jasper County in Ridgeland, South Carolina. Please note any arbitration will have to take place in South Carolina near Ridgeland. In addition, Spiritualquest reserves the right to arbitration when applicable and may require an arbitrator to be contacted to help remedy any issues. All Customers agree to this dispute resolution whether buying online or over the phone etc. Note the designated arbitration company is Triple-A or AAA arbitration.  Any legal proceedings will occur in Jasper County and the city of  Ridgeland, South Carolina, the home state of Spiritualquest.

Privacy Policy Information gathered from visitors In common with other websites, log files are stored on the web server, saving details such as the visitor’s IP address, browser type, referring page, and time of visit. Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor’s email and username will be stored on the server.

How the Information is Used The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising.

E-mail addresses will not be sold, rented, or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions that are included in the e-mail that you receive. You may be able to block cookies via your browser settings, but this may prevent you from access to certain features of the website. For example, our newsletter has a one-click unsubscribe button.

Cookies
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Limits of Liability Limitations continued

a. In no event shall Provider, its parent company(s), corporate affiliates, successors or assigns, Advertisers, suppliers, Provider Licensors, or operational service providers, and their respective officers, directors, employees, representatives and agents, assume or have any responsibility or liability to you or any third party for any claims, damages or losses whatsoever including, without limitation, direct, indirect, incidental, special, compensatory, punitive, exemplary or consequential damages, or damages resulting from lost products/orders, lost profits, lost savings, loss of goodwill, or your use or your inability to use the Site, or business interruption resulting from the use or inability to use this Site, or the use and/or appearance of the Provider Content on the Site, access to any hyperlink on a Provider or third-party website, unauthorized access to or tampering with your transmissions or information we collect about you, personal injury, injury to reputation or death resulting from your use of the Site, any Provider Content, or from conduct of any user, whether offline or online, or any other intangible, whether based on warranty, contract, tort, negligence, strict liability, or any other legal theory, and whether or not the applicable person or entity is advised of the possibility of such damages.

b. You agree that any cause of action arising out of or related to the Site must commence within one (1) year after the cause of action accrues; otherwise, such cause of action is permanently barred.

c. We have no responsibility or liability whatsoever for Products you may obtain from or through other websites or web pages, even if you were directed or linked to such a website or webpage through the Site. Additionally, we are not responsible for assisting you in correcting any problem you may experience with Products obtained directly on the Site if you do not notify us within thirty (30) days. In the event liability is found for the purchase of any Product on the Site, you understand, acknowledge, and agree that your sole and exclusive remedy and our sole, exclusive and maximum liability arising from or relating in any way to any Product shall be the amount you paid us (or our suppliers, operational service providers, or other e-commerce partners) for it.

d. Third Party Beneficiary Rights – No person not a party to this Agreement is intended to be a beneficiary of this Agreement, and no person not a party to this Agreement shall have any right to enforce any term of this Agreement.

Resale of information

SpiritualQuest never resells or distributes in any way customer information for any reason. SpiritualQuest is located in South Carolina.

Updated: 01/08/2024

(877) 535-2267
sales@spiritualquest.com